SMS Terms and Conditions

Please read the following SMS Terms and Conditions carefully before accessing and using this SMS Service to contact us – TVB (USA), Inc. (“TVB”).

By sending TVB SMS message, you (the “USER”) accept these SMS Terms and Conditions (“T&C”). These T&C constitute a binding agreement (the “Agreement”), governing use of the SMS, between USER and TVB. Should USER not acknowledge and agree to the T&C, USER must immediately exit and discontinue sending TVB any SMS message. Continuing sending TVB SMS messages signifies USER continued acceptance of these T&C and any changes to them.

If USER is under 18 years of age, USER must review the T&C with a parent or legal guardian to ensure the parent or legal guardian acknowledges and agrees to the T&C. Should USER’s parent or legal guardian not acknowledge and agree to the T&C, USER must immediately discontinue its use.

TVB reserves the right to modify any part of this Agreement at any time by posting the modified version on the TVB website (www.tvbusa.com). Unless as stated below, all modifications shall automatically be effective upon posting on the TVB website. USER agrees to review this Agreement regularly to ensure that USER is aware of any modifications.

A. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

B. Types of SMS Communications:
If you have consented to receive text messages from TVB, you may receive messages related to the following:

  • Follow-up messages
  • Answering USER’s inquires
  • Promotions or offers

Example: “Hello, TVB is now having a lucky draw promotion campaign, visit TVBusa.com for details. Reply STOP to opt out of SMS messaging at any time.”

C. Message Frequency:
Message frequency may vary depending on the type of communication. You may receive up to 5 SMS messages per week.

D. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

E. Opt-In Method:
You may opt-in to receive SMS messages from TVB with the following methods:

  • Click the check box that appeared on the online form to agree to receive SMS Message or
  • Text “Start” to TVB Phone number – 1-877-893-888, or
  • If over the phone, you must verbally agree to receive SMS messages from TVB
  • For any of the above methods, TVB will send a “Confirmation” message to user who just opted in. For example, “You’ve successfully subscribed to TVB SMS alerts.”

F. Opt-Out Method:
You can opt-out receiving SMS messages at any time using one of the following methods:

  • Reply “STOP” to any TVB SMS message you receive.
  • Text “Stop” to TVB Phone number – 1-877-893-8888.
  • Email to CS@TVBUSA.com with a message “unsubscribe SMS messages”.

Users who opted out using the above methods will be automatically unsubscribed, and they will receive a confirmation message for example “You have unsubscribed and will no longer receive messages from TVB.”

G. Privacy Policy:
For more details, please review our Privacy Policy.

H. Help Method:
For assistance, text “HELP”, email us at cs@tvbusa.com or call us at 1-877-893-8888.

H. Messaging Disclosures:

  • No inappropriate language should be used in any SMS message.
  • TVB SMS messages may have errors and may not be treated as official agreement or acknowledgement.
  • No financial transactions should be confirmed or processed using SMS messages.
  • No illegal contents should be exchanged using SMS messages.
  • Disclaimer and Liability: TVB is not liable for any potential service interruptions or delays in messaging.